Client Relationship Specialist

We are looking for a team of highly motivated Client Relationship Specialists!  

Your main focus will be ensuring our venues are filled with the right type of customers. You will build strong relationships with the venues to understand their business needs and help them achieve their goals.  

Key Responsibilities & Skills: 

• Outbound Calls – you will have a professional and personable telephone manner to make outbound calls to customers that will potentially fill our venues 
• Client Communication – you will be an excellent communicator both written and verbal, demonstrating the ability to have great conversations with our venues and their potential customers, proactively engaging with them, building rapport and maintaining the highest standards of customer service  
• Corporate Outreach- Build up a substantial CRM list of quality clients for venues through outbound calls, emails and networking  
• CRM System – you will have knowledge of HubSpot or other CRM systems and be able to maintain customer profiles and input new, valuable data with a strong attention to detail  
• Teamwork – you will work closely with the other Event Sales Specialists to share insights and best practice. You will also work closely with all other departments to ensure a streamline process from beginning to end and to deliver results and achieve both individual and company KPIS 
• Achieve KPIS and targets in line with company expectations  
• Relationships – You will build a close relationship with the BDMs to ensure you know where the focus areas need to be for venues. Understanding each of the venues you are responsible for and showing continuous improvement, a desire to learn and grow in your role 
• Time Management – You will be responsible for ensuring effective time management during your working day  

At Hotal we are strong believers in ensuring we have the strongest team players within the business, and for that reason, we are continuously striving to support ongoing professional and personal development for each team member.

On the Client Relationship one under Your Experience Includes can you add:

• Outbound sales call experience
• Organisational skills
• Relationship building
• Client management

• We have an amazing culture and provide a supportive & collaborative work environment for ambitious professionals. 
• We strive to have a lively and vibrant culture with an emphasis on getting the job done whilst having fun and having a great work-life balance. 
• We believe that teamwork is the core basis of everything we do. You’ll be surrounded and supported by like-minded professionals who have shared goals and ambitions. 
• Additional incentives to achieve. 
• Regular team activities. 
• Continuous learning and development opportunities to grow your career. 
• 20 Days Annual leave with an increase with length of service. Additional 3 days over Christmas between Christmas and New Year. 
• We’ll contribute towards resources that will help you learn and grow both professionally and personally, for example, books, courses, and conferences. 
• Hybrid Working  

Fill in the form below. Be sure to include a cover letter and please include an explanation of why your experience is specifically relevant to this role and your CV. We want to see your personal style and why you think your next role is with us.